Privacy policy

Last updated: March 3, 2026

Cuore Origine, located at Van Der Horststraat 35, 3141TH, Maassluis, Netherlands, is responsible for the processing of personal data as described in this privacy policy.

Article 1. Our Privacy Promise

1.1. Cuore Origine (hereinafter: “we”, “us”, or “our”) highly values the protection of your privacy and personal data. In this privacy policy, we explain how we handle the personal data we collect through our website, www.cuoreorigine.com(the “Website”), and through our services, including our webshop, customer service, and marketing activities (collectively, the “Services”).

1.2. By using our Website, placing an order, creating an account, or subscribing to our newsletter, you agree to this privacy policy and to the processing of your personal data as described herein.

Article 2. Personal Data We Process

2.1. In the context of our services, we process the following categories of personal data:

First and last name
For processing orders, customer communication, and personalization.

Address details
For shipping, invoicing, and return processing.

Email address
For order confirmations, shipping updates, customer service, and—if consent has been given—marketing communication.

Phone number
For delivery-related questions or customer support.

Payment details
We do not store full credit card details. Payments are processed via certified payment providers. We do record transaction details and payment status.

IP address and device data
Automatically collected for security, fraud prevention, and optimization of the Website.

Order history and preferences
For customer service, administration, and personalized recommendations.

Cookies and similar technologies
For functionality, analytics, and—if permitted—marketing purposes.

Article 3. How We Collect Data

3.1. Data you provide yourself
We collect personal data when you place an order, create an account, contact us, or subscribe to our newsletter.

3.2. Communication data
When you contact us via email or contact form, we process your name, contact details, and the content of your message.

3.3. Automatically collected technical data
When using our Website, we may automatically collect data such as:

  • IP address

  • Browser and device type

  • Date and time of visit

  • Pages visited

  • Click behavior and interactions

This data helps us secure and improve the Website.

Article 4. Cookies and Your Choices

4.1. Cuore Origine uses functional, analytical, and—where applicable—marketing cookies.

Functional cookies are necessary for the correct functioning of the Website. Analytical cookies help us gain insight into the use of our Website. Marketing cookies are only placed with your consent.

4.2. You can manage your cookie preferences via the cookie banner or through your browser settings. Disabling cookies may affect the functionality of the Website.

Article 5. Purposes of Processing

5.1. We process your personal data for the following purposes:

  • Delivering products and services

  • Processing payments

  • Communicating about orders and deliveries

  • Improving our Website and services

  • Personalizing your shopping experience

  • Sending marketing communications (if consent has been given)

  • Preventing fraud and misuse

  • Complying with legal obligations

Article 6. Sharing Personal Data

6.1. Cuore Origine treats your personal data confidentially and never sells it to third parties.

We may share your data with:

  • Payment service providers

  • Shipping partners

  • Hosting and IT service providers

  • Marketing service providers

  • Accounting or administrative parties

These parties process data solely on our behalf and under strict data processing agreements in accordance with the General Data Protection Regulation (GDPR).

6.2. We may disclose personal data if legally required or necessary to protect our rights or safety.

Article 7. International Transfers

7.1. If personal data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards in accordance with European privacy laws, such as the use of standard contractual clauses approved by the European Commission.

Article 8. Retention Periods

8.1. We do not retain personal data longer than necessary for the purpose for which it was collected.

  • Fiscal data: 7 years (legal retention obligation)

  • Marketing data: until consent is withdrawn

  • Customer communication: maximum of 2 years after completion

Article 9. Your Rights

9.1. Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

You may submit a request via info@cuoreorigine.com. We will respond within the legal period of four weeks.

You also have the right to file a complaint with the Autoriteit Persoonsgegevens.

Article 10. Security

10.1. We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Despite these measures, no security system can guarantee complete security.

Article 11. Changes to This Policy

11.1. Cuore Origine reserves the right to amend this privacy policy. The most current version will always be available on our Website. The date of the latest revision is stated at the top.

Contact

Do you have questions about this privacy policy or the processing of your personal data? Please contact us via:

Email: info@cuoreorigine.com

We recommend reading this privacy policy carefully and contacting us if you have any questions or concerns regarding your privacy or personal data.