Frequently Asked Questions

Contact us
Orders

Can I still change or cancel my order after I have placed it?

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

How do I know if my order has been successfully placed?

After placing your order, you will receive a confirmation email with an overview of your order. Haven't received it? Then check your spam folder.

What should I do if I have not received an order confirmation?

First, check your spam folder. Is the email not there either? Then please contact our customer service so we can check your order.
Shipping & returns

Which countries do you supply to?

We currently ship to the Netherlands, Belgium, Luxembourg, Germany, France, Austria, Denmark, Spain, Portugal, Sweden, Ireland, and Finland.

Is your country not listed? Feel free to contact us. We are happy to look into the shipping possibilities for your country.

What are the shipping costs?

Shipping costs vary by country and are automatically calculated at checkout.

  • Netherlands – PostNL/DHL (1–3 business days) – Free shipping
  • Belgium – PostNL/DHL (1–3 business days) – €5.95
  • Luxembourg – DHL eCommerce (2–3 business days) – €7.95
  • Germany – DHL eCommerce (2–4 business days) – €6.95
  • France – DHL eCommerce (2–4 business days) – €7.95
  • Austria – DHL eCommerce (6–8 business days) – €9.95
  • Denmark – DHL eCommerce (2–4 business days) – €10.95 / 81 DKK
  • Spain – DHL eCommerce (3–5 business days) – €8.95
  • Portugal – DHL eCommerce (4–6 business days) – €9.95
  • Sweden – DHL eCommerce (3–5 business days) – €14.95 / 160 SEK
  • Ireland – DHL eCommerce (4–6 business days) – €14.95
  • Finland – DHL eCommerce (4–6 business days) – €14.95

How can I track my order?

As soon as your order has been shipped, you will receive an email with a track & trace link that allows you to easily track your package.

How can I return an item?

You can return an item within 14 days of receipt. Follow the return instructions on our website to register your return.
Account

Do I need to create an account to order?

No, you can also place an order as a guest. However, with an account you can order faster and easily find your orders.

Do you store my bank details?

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Payment

Which payment methods do you accept?

You can pay securely with various payment methods, such as Klarna, credit card, PayPal, and other popular payment options.

Can I pay with a discount code?

Yes, you can enter a discount code in the designated field during checkout. The discount will be applied automatically.